Introduction
At RebootRescue (hereinafter “I”, “my company”), I respect your privacy and am committed to protecting your personal data. In this Privacy Policy, I explain how I collect, process, and store your personal data in the course of my business activities. In accordance with data protection laws in the UK, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), I ensure that your data is processed securely and in compliance with the law.
What Data I Collect
In the course of my business, I may collect the following personal data that you provide voluntarily:
- Data related to laptop repair or service: name, email address, description of the issue.
Additionally, if the user voluntarily provides additional information such as a phone number, these may also be processed, even if they were not specifically required.
Furthermore, some data may be collected automatically by third-party services that I use on my website, such as IP address and other technical data as described below.
If you use the contact form managed by the SureForms plugin, I may collect additional technical data, including:
- IP address,
- Date and time the form was submitted,
- Browser and platform information,
- Cookie values related to the form.
At present, I do not use all of these options, but I may do so in the future to improve customer service and ensure security. Details will be updated in this policy if the scope of data collection changes.
How I Use Your Data
I may use your personal data for the following purposes:
- Providing laptop repair and maintenance services,
- Contacting you regarding orders (confirmation, informing you of the repair status, other matters related to the service),
- Sending invoices, notifications, and other documents related to service provision,
- Sending marketing information – only with your explicit consent.
Third-Party Services and Data Collected by Them
In running my website, I use the following third-party services that may collect your personal data, including IP address:
- Google ReCaptcha
- Purpose: To provide protection against spam and unauthorized access.
- Data Collected: IP address, user activity data on the site, device and browser information.
- More information: Google Privacy Policy.
- Polylang
- Purpose: Handling website language versions.
- Data Collected: IP address to determine the user’s preferred language.
- Real Cookie Banner
- Purpose: Managing user consent for cookies.
- Data Collected: Cookie preferences, IP address to store consent confirmation.
- WordPress Emojis
- Purpose: Displaying emojis on the site.
- Data Collected: IP address and other metadata related to file requests from WordPress servers.
- Gravatar
- Purpose: Displaying user profile pictures.
- Data Collected: Email address (hashed), IP address.
- Google Fonts
- Purpose: Displaying fonts consistently across devices.
- Data Collected: IP address, device and browser information.
- More information: Google Privacy Policy.
How I Share Data
I do not share your personal data with third parties unless:
- It is required by law (e.g., postal service providers for equipment delivery),
- You have given explicit consent,
Your data will never be sold or shared with third parties for marketing purposes.
Data Security
I take appropriate technical and organizational measures to secure your data against unauthorized access, disclosure, modification, or destruction. Your data is stored on secure servers, and where possible, I use encryption.
Data Retention
I will retain your data for as long as necessary to complete your order or until you withdraw your consent. Exceptions apply where the law requires data to be stored for a longer period.
Your Rights
You have the right to:
- Withdraw consent for data processing at any time,
- Access your personal data and receive a copy of it,
- Correct your data if it is inaccurate or incomplete,
- Delete your data (right to be forgotten), unless the law requires its retention,
- Restrict the processing of your data in certain cases,
- Transfer your data to another administrator,
- Object to the processing of your data.
To exercise your rights, please contact me at the following email address: admin@rebootrescue.co.uk
Cookie Policy
What are Cookies?
Cookies are small text files stored on your device when browsing websites. I use them to ensure the proper functioning of the site, improve its functionality, and better tailor content to your needs.
What Types of Cookies Are Used?
- Strictly Necessary Cookies:
- Google ReCaptcha: protection against spam and abuse.
- Polylang: handling website language versions.
- Real Cookie Banner: managing cookie consent.
- Functional Cookies:
- WordPress Emojis: displaying emojis.
- Gravatar: handling user profile pictures.
- Google Fonts: displaying fonts consistently.
- Analytical Cookies:
- These are used to collect anonymous information about how you use my site, allowing me to improve it.
How to Manage Cookies?
You can manage cookies at any time through your browser settings. You can:
- Accept or reject cookies,
- Delete saved cookies,
- Block cookies in the future.
Please note that disabling certain cookies may affect the functionality of the website.
Consent to Use Cookies
By using my site, you consent to the use of cookies in accordance with this policy. If you do not agree with the use of cookies, adjust your browser settings or stop using the site.
Changes to the Privacy Policy and Cookie Policy
I reserve the right to make changes to this policy at any time. Any changes will be published on my website, with the date of the last update visible below.
Last updated: 08.01.2025
Contact
If you have any questions about the Privacy Policy, data processing, or the Cookie Policy, please contact me via email at: admin@rebootrescue.co.uk