Frequently Asked Questions.

1. What services do you offer?
I specialize in a wide range of laptop repair and maintenance services. I provide thorough diagnostics to identify any hardware or software issues, as well as efficient component replacements, such as hard drives, RAM, and cooling systems.

Additionally, I handle software installation and configuration, including drivers and applications necessary for the proper functioning of your device. As part of laptop maintenance, I also offer cooling system cleaning, dust and debris removal that could lead to overheating.

I also assist with virus removal, malware issues, and fixing system-related problems. If your laptop has other issues not listed in my services, feel free to contact me. I treat each case individually and will work to find an effective solution to restore your device to full functionality.

2. How long does a laptop repair take?
The repair time depends on the type of issue, part availability, and the complexity of the problem. Most standard repairs, such as replacing a hard drive, RAM, or cleaning the laptop’s interior, usually take up to 5 business days (including delivery time for new parts). For more complex repairs, such as motherboard replacement or fixing water-damaged devices, the timeline may be longer. I always inform you of the expected completion date and strive to return your laptop as quickly as possible while maintaining high service quality. If the repair process takes longer than expected, I will contact you to update you on the status.

3. Do you offer a warranty on your services?
A warranty can be provided for the repairs performed, but each situation is considered individually. The details depend on the type of repair, the parts used, and the technical condition of the laptop provided. Laptops with water damage, mechanical issues, or signs of overheating may require a different approach, which can affect the warranty conditions. I encourage you to contact me to discuss the options and get detailed information about the warranty for a specific service.

4. Can I contact you about a non-standard issue?
Of course! If your problem isn’t listed among the services, feel free to reach out. I’ll be happy to listen to the details and try to find the right solution. Every situation is different, so I approach non-standard issues individually, analyzing repair possibilities or advising on the best course of action. Whether it’s an unusual malfunction, specialized advice, or a problem requiring a creative approach – don’t hesitate to get in touch. Together, we’ll find a solution.

5. Do you offer pickup and delivery for devices?
Yes, I offer pickup and delivery services for your device after the repair, which can be especially convenient if you have limited time to bring your laptop in personally. For local customers within the CR7 postal code area and up to 3 miles, this service is free of charge. For longer distances, pickup and delivery are available for an additional fee. Please contact me to discuss the details and terms of this service.

6. How can I contact you?
You can contact me by phone, email, or through the contact form on the website. Details can be found in the “Contact” section.

7. Do you use genuine replacement parts?”
Yes, I always strive to use genuine parts or high-quality replacements. However, it’s worth noting that high-quality replacements can be a more cost-effective solution, offering an excellent balance of price and quality, as well as a faster repair turnaround. This ensures that your laptop is repaired quickly, without unnecessary costs, while maintaining durability and reliable performance.

8. Do you only repair laptops?
I specialize in laptops, but in some cases, I can also assist with the repair of other devices, such as desktop computers or accessories. Feel free to ask for more details.

9. Can I get an estimate before the repair?
Yes, every repair starts with a detailed diagnostic process, during which I identify the root of the problem. Once the diagnostics are complete, I provide an estimated cost for the repair and the expected time for completion. However, please note that diagnostics is a paid service, as it requires time and the use of specialized tools. This way, you’ll have a clear understanding of the situation and can make an informed decision about the next steps.

10. Can I cancel the repair after the diagnostics?
Yes, you can cancel the repair after the diagnostics are completed. If you choose not to proceed with the repair, the diagnostic fee will be charged, as previously agreed. In some cases, after a thorough analysis, it may turn out that the repair is economically unfeasible, especially if critical components such as the processor, graphics card, or other key parts are damaged. In such situations, I will inform you of the available options so you can make an informed decision.